The Coconut Creek Police Department is warning residents about a phone scam in which fraudsters pose as bank representatives, following a 73-year-old woman’s recent report of being victimized.
According to police, the scam begins with a phone call from someone claiming to work for the victim’s bank. In the recent case, the caller told the woman that someone had hacked into her Zelle account and that he needed to fix the issue.
The caller instructed the woman to log onto her bank’s website while he remained on the phone. He then convinced her to allow him to remotely access her computer so he could supposedly correct the problem.
Police said the entire situation was a scam.
Instead of fixing anything, the caller used the access to transfer money to himself. Authorities said there had never been any issue with the woman’s accounts.
The Coconut Creek Police Department reminded residents that banks do not contact customers by phone and ask for access to their accounts or computers to resolve issues.
Police say anyone who receives a similar call should hang up immediately.
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